We care about your security
ProcuHelp is built with security, privacy and reliability as core principles, so your data stays protected and under your control.
Data Storage
Data Storage
Data Storage
Data Storage
ProcuHelp is hosted on secure cloud infrastructure provided by a leading cloud service provider with data centers located in the European Union. Our hosting provider maintains internationally recognised security certifications, including ISO 27001 and SOC 2, and operates highly secure, access-controlled data centers.
Customer data is logically isolated per tenant at the database level. Access to production systems is restricted and limited to authorised personnel and services only, following the principle of least privilege.
ProcuHelp is hosted on secure cloud infrastructure provided by a leading cloud service provider with data centers located in the European Union. Our hosting provider maintains internationally recognised security certifications, including ISO 27001 and SOC 2, and operates highly secure, access-controlled data centers.
Customer data is logically isolated per tenant at the database level. Access to production systems is restricted and limited to authorised personnel and services only, following the principle of least privilege.
ProcuHelp is hosted on secure cloud infrastructure provided by a leading cloud service provider with data centers located in the European Union. Our hosting provider maintains internationally recognised security certifications, including ISO 27001 and SOC 2, and operates highly secure, access-controlled data centers.
Customer data is logically isolated per tenant at the database level. Access to production systems is restricted and limited to authorised personnel and services only, following the principle of least privilege.
ProcuHelp is hosted on secure cloud infrastructure provided by a leading cloud service provider with data centers located in the European Union. Our hosting provider maintains internationally recognised security certifications, including ISO 27001 and SOC 2, and operates highly secure, access-controlled data centers.
Customer data is logically isolated per tenant at the database level. Access to production systems is restricted and limited to authorised personnel and services only, following the principle of least privilege.
Encryption
Encryption
Encryption
Encryption
All data within ProcuHelp is encrypted both in transit and at rest.
Data in transit is protected using industry-standard TLS encryption, ensuring secure communication between clients, APIs and backend services. Data at rest, including databases and backups, is encrypted using strong, industry-standard encryption mechanisms such as AES-256.
Encryption keys are managed securely by the underlying cloud infrastructure and are rotated according to best practices.
All data within ProcuHelp is encrypted both in transit and at rest.
Data in transit is protected using industry-standard TLS encryption, ensuring secure communication between clients, APIs and backend services. Data at rest, including databases and backups, is encrypted using strong, industry-standard encryption mechanisms such as AES-256.
Encryption keys are managed securely by the underlying cloud infrastructure and are rotated according to best practices.
All data within ProcuHelp is encrypted both in transit and at rest.
Data in transit is protected using industry-standard TLS encryption, ensuring secure communication between clients, APIs and backend services. Data at rest, including databases and backups, is encrypted using strong, industry-standard encryption mechanisms such as AES-256.
Encryption keys are managed securely by the underlying cloud infrastructure and are rotated according to best practices.
All data within ProcuHelp is encrypted both in transit and at rest.
Data in transit is protected using industry-standard TLS encryption, ensuring secure communication between clients, APIs and backend services. Data at rest, including databases and backups, is encrypted using strong, industry-standard encryption mechanisms such as AES-256.
Encryption keys are managed securely by the underlying cloud infrastructure and are rotated according to best practices.
Backups
Backups
Backups
Backups
ProcuHelp maintains automated, regular backups of customer data as part of its disaster recovery strategy. Backups are encrypted and stored separately from primary production systems to reduce risk in the event of data corruption, system failure or security incidents.
Backup and recovery processes are periodically tested to ensure data can be restored within reasonable timeframes and to validate the integrity of backup data.
ProcuHelp maintains automated, regular backups of customer data as part of its disaster recovery strategy. Backups are encrypted and stored separately from primary production systems to reduce risk in the event of data corruption, system failure or security incidents.
Backup and recovery processes are periodically tested to ensure data can be restored within reasonable timeframes and to validate the integrity of backup data.
ProcuHelp maintains automated, regular backups of customer data as part of its disaster recovery strategy. Backups are encrypted and stored separately from primary production systems to reduce risk in the event of data corruption, system failure or security incidents.
Backup and recovery processes are periodically tested to ensure data can be restored within reasonable timeframes and to validate the integrity of backup data.
ProcuHelp maintains automated, regular backups of customer data as part of its disaster recovery strategy. Backups are encrypted and stored separately from primary production systems to reduce risk in the event of data corruption, system failure or security incidents.
Backup and recovery processes are periodically tested to ensure data can be restored within reasonable timeframes and to validate the integrity of backup data.
SAML & MFA
SAML & MFA
SAML & MFA
SAML & MFA
ProcuHelp supports Single Sign-On (SSO) via SAML 2.0, allowing organisations to integrate authentication with their own identity providers and access policies. This enables customers to enforce internal requirements such as IP restrictions, password policies and user lifecycle management.
Multi-factor authentication (MFA) is supported to provide an additional layer of protection beyond passwords, reducing the risk of unauthorised access due to credential compromise.
ProcuHelp supports Single Sign-On (SSO) via SAML 2.0, allowing organisations to integrate authentication with their own identity providers and access policies. This enables customers to enforce internal requirements such as IP restrictions, password policies and user lifecycle management.
Multi-factor authentication (MFA) is supported to provide an additional layer of protection beyond passwords, reducing the risk of unauthorised access due to credential compromise.
ProcuHelp supports Single Sign-On (SSO) via SAML 2.0, allowing organisations to integrate authentication with their own identity providers and access policies. This enables customers to enforce internal requirements such as IP restrictions, password policies and user lifecycle management.
Multi-factor authentication (MFA) is supported to provide an additional layer of protection beyond passwords, reducing the risk of unauthorised access due to credential compromise.
ProcuHelp supports Single Sign-On (SSO) via SAML 2.0, allowing organisations to integrate authentication with their own identity providers and access policies. This enables customers to enforce internal requirements such as IP restrictions, password policies and user lifecycle management.
Multi-factor authentication (MFA) is supported to provide an additional layer of protection beyond passwords, reducing the risk of unauthorised access due to credential compromise.
Logging & Monitoring
Logging & Monitoring
Logging & Monitoring
Logging & Monitoring
ProcuHelp implements logging and monitoring across application and infrastructure components to support operational stability and security oversight. Logs capture relevant system events and are used for troubleshooting, performance monitoring and investigation of potential security incidents.
Monitoring and alerting mechanisms are in place to detect abnormal behaviour and operational issues. Access to logs is restricted, and logs are retained in accordance with internal policies and applicable data protection requirements.
ProcuHelp implements logging and monitoring across application and infrastructure components to support operational stability and security oversight. Logs capture relevant system events and are used for troubleshooting, performance monitoring and investigation of potential security incidents.
Monitoring and alerting mechanisms are in place to detect abnormal behaviour and operational issues. Access to logs is restricted, and logs are retained in accordance with internal policies and applicable data protection requirements.
ProcuHelp implements logging and monitoring across application and infrastructure components to support operational stability and security oversight. Logs capture relevant system events and are used for troubleshooting, performance monitoring and investigation of potential security incidents.
Monitoring and alerting mechanisms are in place to detect abnormal behaviour and operational issues. Access to logs is restricted, and logs are retained in accordance with internal policies and applicable data protection requirements.
ProcuHelp implements logging and monitoring across application and infrastructure components to support operational stability and security oversight. Logs capture relevant system events and are used for troubleshooting, performance monitoring and investigation of potential security incidents.
Monitoring and alerting mechanisms are in place to detect abnormal behaviour and operational issues. Access to logs is restricted, and logs are retained in accordance with internal policies and applicable data protection requirements.
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